Service Contract: Details, Delivery, Terms, Conditions
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Service Contract |
Between HRODC Postgraduate Training Institute and its
Service Client |
Section 1: Contract Initiation
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A Contract for the
Provision of Service is hereby
instituted between
HRODC Postgraduate Training Institute
(hereafter referred to as the 1st Party) and
its
Service Recipient
(hereinafter referred to as the 2nd Party).
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Section 2: Service Details
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The Service details provided below, represents that
which the 1st Party will provide the 2nd
Party, for a fee established in the relevant Invoice or
Invoices.
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The 1st Party will
provide the 2nd Party with Training and, or,
Consultancy Service in the area specified in the
latter's Application or
Purchase Order. The
delivery of the Consultancy Service will incorporate
one, more or all of face-to-face discussions, workshops,
simulations, role-play, video case studies, text-based
case studies, site visits, questions and answers,
telephone discussions, video-conferences, and any other
Developmental Modes deemed necessary by the 1st
Party, to facilitate the Effective Delivery of the
Consultancy Service to the 2nd Party.
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Section 3: Service Delivery Point
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'Service
Delivery Point' refers to the Location (Country and City
or Locality) representing the main point of contact
between the 1st Party and the 2nd
Party, for the purpose of facilitating the provision of
the Consultancy Service. Service Delivery Point might,
however, incorporate two or more Locations. Where a
Location represents the Domicile of the 2nd
Party, distinction will be made between In-house/
In-company and Off-site Consultancy.
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Section 4: Contract Terms and Conditions
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This
Clause Spells out the Responsibilities and Obligations
of the 1st Party and 2nd Party,
Respectively, in the Facilitation and Availing of the
Facilitation of the Specified Service Provision.
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Clause 4a: Second Party Cancellation
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2nd
Party Cancellations of Consultancy
Service must be made in writing (by fax, e-mail or post)
but may be subject to a surcharge. If the 1st Party receives a notice of cancellation by 29 days
before the seminar or course is scheduled to take place,
or consultancy activity is scheduled to begin, a
registration fee and any additional administrative costs
are payable by the 2nd Party, to the 1st
Party. In the case of courses or seminars, a five
hundred Pounds (£500.00) registration fee per delegate
is payable. A 10% administration fee is payable for
consultancy or in-house training, based on the total
cost of these activities. If cancellation notice is
received between 28 and 15 days before, a charge of 50%
surcharge is payable for Training and 20% for On-Site
Consultancy Activity.
Any Cancellation received less than 15 days before the
seminar, or consultancy activity, will incur the full or
100% of the established cost. There can be no
cancellation of research paper orders. Pre-designed
training packs cannot be cancelled, once they have been
dispatched. The 50% payment due on order of customised
training packs cannot be redeemed, the 1st
Party holding this amount in forfeit, following the
breach of contract by the 2nd Party.
Additional payments that are due will be based on a
sliding scale from expected delivery date to the date of
cancellation.
Where the 2nd Party Cancellation of
Consultancy Service occurs and airfares and, or, hotel
accommodation are/ is involved, the 2nd Part
shall be liable for the payment of the unredeemable
elements - whole or part - of the amount paid or due to
be paid for these services.
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Clause 4b: 2nd Party Cancellation, Consequent to
Extenuating Circumstances
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If a 2nd Party Recipient experiences
extenuating circumstances, such as Flight Delay or
Cancellation, Personal or Family Tragedy, the production
of the relevant documentary evidence will result in the
issuance of a Credit Note for the remaining amount,
after the application of a five hundred Pounds (£500.00)
administration charge per recipient. The Credit Note
will be applicable towards the cost of a similar or
alternative scheduled course and will have a Validity of
ninety (90) days and is 'Un-cashable'.
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Clause 4c: 2nd Party's Entry Visa Denial
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Where the Entry
Visa of the 2nd Party to enter a particular
country has been denied, the 1st Party shall
relocate the consultancy activity in another country, to
meet the scheduled delivery date or as soon afterwards
as possible. The most important factor in this
alternative location, is the securing of at least one
additional recipient – as an economic measure. After 3
Visa Denials to different Countries or Regions (e.g.
Europe), arrangement will be made to deliver the
consultancy service in the Domicile of the 2nd
Party. Where an alternative location has to be used, the
2nd Party will make no additional payments,
with the 1st Party meeting all additional
expenses.
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Clause 4d: 1st Party's Postponement of Consultancy
Activities
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While
maximum efforts are made to deliver all the Consultancy
Activities as scheduled, there might be occasions where
postponement might be necessary. The 1st Party,
therefore, exercises the right to postpone Consultancy
Activities, where it deems it uneconomic or logistically
unfeasible to hold them. The reasons might relate to
problems with venue availability, immigration
restriction or the unavailability of Qualified
Consultants. Where postponements are unavoidable, the
2nd Party will be asked to avail of the Consultancy
Activity rescheduled for the same or alternative
location, nationally or internationally. While 1st Party
will make all efforts to ensure that the 2nd Party is
notified of any postponement as well in advance as
possible, there might be occasions where a short notice
will have to be given.
It is
in order to avoid the associated inconvenience,
therefore, that the 2nd Party is asked to provide the
1st Party with in-country, roaming and travel mobile
phone numbers, as early as these are known, so as to
avert any associated inconvenience.
Notice of postponement of in-house Consultancy
Activities will be given at least one week before they
are scheduled to take place but a shorter periods of
notices might be given in exceptional circumstances.
Where postponement of these activities is necessary, the
1st Party and 2nd Party will
decide on a mutually convenient rescheduled date.
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Clause 4e: Service Fee, Payment, and Protocol |
The Commitment
of the 2nd Party to a Consultancy Activity
and agreement with the costs, fixed or negotiated,
established by the 1st Party, is reflected in
the associated Invoice, representing a commitment to pay
the stipulated amount for the services of the 1st
Party.
The 2nd
Party is expected to settle the stipulated fee,
represented in the associated Invoice, at least five (5)
weeks in advance of the Contracted Consultancy Activity.
Exception is made for engagements formalised within a
period that is less than five weeks before the
commencement of the Service that the 1st
Party will provide. In this case, Invoice settlement
will be expected at the earliest possible date before
the commencement of the Consultancy Activity. Specific
Payment details, produced by the 1st Party,
are included in all Invoices.
Modern Protocol
would suggest that where the Consultancy Activity is
in-house or on-site the 2nd Party affords the
1st Party the honour of the provision of
refreshments and a hot lunch, while in the 'Care' of the
2nd party. These courtesies will be
reciprocated by the 1st Party to the 2nd
Party, during Consultancy Activities off-site in
latter's Domiciled Location or in a Foreign Location.
Other inclusions will be at the discretion, or special
request, of the 1st Party and 2nd Party, respectively.
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Clause 4f: Service Delivery Period
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The established Delivery Date for this Service Delivery will be
specified in the written, signed contract. This period can be
modified with the mutual consent of both parties or as dictated by
the events stipulated in Clauses 4a, 4b, 4c, and 4d, above.
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Clause 5: Filming and Photographing
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As an educational institution, we make extensive use of films and
photographs in our course delivery and promotion. These activities
extend to films and photographs of our students and delegates, in
attendance at our programmes and course deliveries, respectively,
during the actual lectures, discussions, workshops, presentations,
etc. Award Presentations are routinely filmed and students and
delegate comments recorded.
These film and photographs, having been taken by us, will be used in
subsequent deliveries, and promotions. Some will be placed on our
websites, promotional sites, Social Media Portals, such as Facebook,
LinkedIn, Twitter, Tumblr, among others, and on-line training, etc.
Any student or delegate who does not wish to be filmed or
photographed, should inform us, in writing, at least three days
before the event, or inform the tutor or or seminar assistant on the
first day of the programme or course, but before the actual start,
of the event.
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Clause 6: Signatures
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The signatures, will be appended, below, as an
attestation that the 1st Party and 2nd Party, Respectively, have
freely entered into a Legally Binding Contract, for the provision of
service, as specified in Section 4, Clauses 4a to 4e, above.
Irrespective of the absence of a documentary signature, it will
be assumed that our client has read this Service Contract, agreeing
to its Implicit and explicit Terms and Conditions. The 1st
Party's signature, is, therefore, only necessary, in hard or
electronic format, as an attestation of the existence of a contract,
between us, as might be a requirement of a 3rd Party, such as
Treasury or Immigration Service. In such event, if one is not
provided, as standard, then request for one will be duly
entertained.
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Click To View Our Privacy
Statement
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Prof. Dr. R. B. Crawford is the Director of HRODC Postgraduate Training
Institute, A Postgraduate-Only Institution. He has the following
Qualifications and Affiliations:
Doctor of Philosophy {(PhD) {University College
London (UCL) - University of London)};
MEd Management (University of Bath);
Postgraduate (Advanced) Diploma Science Teacher
Ed. (University of Bristol);
Postgraduate Certificate in Information Systems
(University of West London, formerly Thames Valley University);
Diploma in Doctoral Research Supervision,
(University of Wolverhampton);
Teaching Certificate;
Fellow of the Institute of Management
Specialists;
Human Resources Specialist, of the Institute of
Management Specialists;
Member of the Asian Academy of Management (MAAM);
Member of the International Society of Gesture
Studies (MISGS);
Member of the Standing Council for Organisational
Symbolism (MSCOS);
Member of ResearchGate;
Executive Member of Academy of Management (AOM).
There, his contribution incorporates the judging of
competitions, review of journal articles, and guiding the
development of conference papers. He also contributes to the
Disciplines of:
Human Resources;
Organization and Management Theory;
Organization Development and Change;
Research Methods;
Conflict Management;
Organizational Behavior;
Management Consulting;
Gender & Diversity in Organizations; and
Critical Management Studies.
Professor Dr. Crawford has been an Academic in
the following UK Universities:
University of London (Royal Holloway), as
Research Tutor;
University of Greenwich (Business School), as
Senior Lecturer (Associate Professor), in Organisational
Behaviour and Human Resource Management;
University of Wolverhampton, (Wolverhampton
Business School), as Senior Lecturer (Associate Professor), in
Organisational Behaviour and Human Resource Management;
London Southbank University (Business School), as
Lecturer and Unit Leader.
His responsibilities in these roles included:
Doctoral Research Supervisor;
Admissions Tutor;
Postgraduate and Undergraduate Dissertation
Supervisor;
Programme Leader;
Personal Tutor.
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